The Hon’ble Chief Minister ordered the establishment of the Grievance Cell in the Chief Minister’s Secretariat which was inaugurated by him on 04.09.2009 at Civil Secretariat, Srinagar for redressal of the grievances of the general public. The complaints are being received in the Hon’ble Chief Minister’s Grievance Redressal Cell through internet (Website Address www.jkgrievance.nic.in).
The complaints received are verified telephonically from the complainants and then forwarded to the concerned quarters for their disposal as per the rules/regulations in vogue. The complainant is telephonically informed of the action taken by the Grievance Cell in respect of his complaint. Further, the status of the complaint can also be inquired from the above toll free numbers and can also be viewed on www.jkgrievance.nic.in. These complaints are regularly followed up with the concerned Departments on weekly basis